911 Dialing Customer Notice and Acknowledgement
THIS AGREEMENT IS A MATERIAL PART OF ANY AGREEMENT OR UNDERSTANDING BETWEEN MISSOURI RSA 5 PARTNERSHIP D/B/A CHARITON VALLEY WIRELESS SERVICES (“CHARITON VALLEY”) AND YOU AS THE CUSTOMER (“CUSTOMER”) FOR THE PROVISION OF INTERCONNECTED VOICE OVER INTERNET PROTOCOL (“VOIP”) SERVICES. IN UTILIZING SUCH SERVICES, CUSTOMER AGREES THAT IT FULLY UNDERSTANDS AND AGREES WITH THE LIMITATIONS AND DISCLAIMERS EXPLAINED BELOW.
When you dial 911 with traditional wireline services, your telephone number and service address are automatically sent to the local emergency answering center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary. As a provider of interconnected VoIP Service, Chariton Valley is obligated pursuant to Federal Communications Commission (“FCC”) rules to advise every subscriber, prominently and in plain language, about the circumstances under which E911 services may not be available through the interconnected VoIP Services, or may be in some way limited by comparison to dialing 911 with traditional wireline services. In addition to making these disclosures, Chariton Valley is required to obtain and retain your acknowledgment that you have received and understood these disclosures, as a condition of providing the interconnected VoIP Services. You will receive separately a disclosure notice, which must be acknowledged and received by Chariton Valley prior to initiating your interconnected VoIP Services.
Interconnected VoIP 911 Calling: The 911 service provided utilizing Chariton Valley interconnected VoIP Services (the “VoIP Services”) is different than traditional wireline 911 services. Carefully read this Notice explaining how 911 dialing using the VoIP Services differs from traditional wireline 911 services. If you have any questions or concerns about the information included here for 911 dialing with the VoIP Services, or if you do not understand anything discussed here about 911 dialing with VoIP Services, please contact our Customer Care Representatives at 660-395-9000. Calling 911 with VoIP Services is different from calling 911 with traditional wireline telephone service. You may not be able to contact emergency services by dialing 911 using VoIP Services for a number of reasons. You must inform users of the VoIP Service that they may not be able to contact emergency services by dialing 911 using the VoIP Services. Chariton Valley recommends that you always have an alternative means of accessing 911 emergency services. Some of the circumstances in which you may not be able to reach emergency services by dialing 911 using the VoIP Services include, but are not limited to, the following.
Loss of Electrical Power or Power Outage. The Internet Protocol Private Branch Exchange and associated VoIP handsets (“IP PBX”) provided by Chariton Valley operate on standard electrical power. If commercial power is disrupted, the IP PBX will lose power causing a loss of voice and data service, including your access to emergency services. If power is interrupted and then restored, you may be required to reset or reconfigure your equipment before you will be able to use the VoIP Services to contact emergency services. You are responsible for providing an uninterruptible backup power supply if you wish to ensure continued operation of the IP PBX in the event of a power outage or other loss of electrical power.
Broadband Network Outage or Network Congestion on the Internet or Network Architecture. Chariton Valley’s VoIP Services are provided to you over a broadband (Internet Protocol or “IP”) network. If there is a broadband network outage, your VoIP Services will not function and you will not be able to make 911 calls with this service. Network congestion or problems with the Internet infrastructure may cause 911 calls made using the VoIP Services to take longer to complete that 911 calls made using traditional telephone service, or they may be dropped, in which case you will not be connected to emergency services at all.
Failure to Register, Update, or Correct the Address of Your Service Location. You must provide Chariton Valley with your correct service address or 911 calls made on your VoIP Services may be directed to the wrong emergency services authority and those 911 calls may transmit the wrong address with the result that emergency service personnel may not be able to assist you, or the 911 calls may fail altogether. If you move your IP PBX to another address from that which was registered with Chariton Valley, even if to an area where Chariton Valley provides VoIP Services, but you do not notify Chariton Valley about the new address, 911 calls made on your VoIP Services may be directed to the wrong emergency services authority and those 911 calls may transmit the wrong address with the result that emergency service personnel may not be able to assist you, or the 911 calls may fail altogether. If you notice that the service address information identified in your contract or bill is inaccurate, you can make corrections by calling our Customer Care Representatives at 660-395-9000. If you plan to move the location of your IP PBX, please call our Customer Care Representatives at 660-395-9000 first to verify that Chariton Valley provides VoIP Service to that location and to register the new location if Chariton Valley does provide service there.
Relocating a Calling Device Outside of Chariton Valley’s Local Service Area. If you move your IP PBX to a location outside of the geographic area where Chariton Valley offers VoIP Services, you will not be able to make any calls, including 911 calls to emergency services. Please call our Customer Care Representatives at 660-395-9000 before moving your IP PBX to a new location to verify that Chariton Valley offers VoIP Services at that location, including access to emergency services when calling 911. Disruption of Broadband Connection or Suspension of VoIP Service for Non-Payment or Other Breaches. In the event of a disruption of your broadband connection or suspension of your VoIP Services for non-payment or other breaches by you, you will not have access to 911 calling for emergency services. Once your broadband connection and/or VoIP Services has been restored, you may be required to reset or reconfigure your equipment before you will be able to use the VoIP Services to contact emergency services.
You will receive notification from Chariton Valley twice a year explaining when E911 services may not be available. You may also print out a set of warning stickers from the Chariton website explaining when E911 services may not be available. Please place the notice on or near the equipment you use to access VoIP Services to alert users of the possible need to use alternate means of contacting E911 in the event of an emergency. If you need additional assistance, please contact Chariton Valley Customer Care Representatives at 660-395-9000.
Notice is available below for you to print and place on or near the equipment you use to access VoIP Services to alert users of the possible need to use alternate means.
contacting E911 in the event of an emergency. Please print as many as necessary. Contact Chariton Valley with any questions or for assistance at 660-395-9000.