Store, Search, and Retrieve Business Communications
Securely back up your organization’s phone calls, meetings, chats, and customer interactions so the information is easy to find whenever it’s needed.
Businesses’ day-to-day communications are enriched with valuable knowledge, IP, and insights. Whether it’s interactions with your customers and prospects, dialogues between your company’s employees, or conversations with 3rd party stakeholders, they hold are substantial business value, and potentially business risks. Archiving allows organizations to better manage, analyze, and govern these interactions.
Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and email from your end-user channels and stores these items in a separate, centralized location.
This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.
The Benefits of Archiving for Every Business: Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications, so you can easily:
ADDRESS DISPUTES AND COMPLAINTS
ENHANCE FRONTLINE USER PERFORMANCE
MAINTAIN KNOWLEDGE AND CONTINUITY
Automatically Capture and Archive All Your Communication Data:
VOICE
Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated meta-data
CHAT
Team and customer chat messages, attachments, reactions/ ‘likes’, GIFs, images, emojis, etc.
SMS
SMS messages and images
MEETIINGS
Meeting logs, recordings, public chat and notes
Add Archiving to Ascend and Contact Center
Get Archiving with Ascend, our premier cloud communication solution for businesses of all sizes. See our plans and pricing.
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Get Archiving with Contact Center and enable your business to expertly manage customer interactions. See our plans and pricing.
