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Planned MaintenanceAt Chariton Valley, we take immense pride in being a local company that delivers fast and reliable internet and ensuring you have the best customer experience. That’s why we perform routine updates and maintenance to our state-of-the-art fiber network and when necessary, schedule brief outages.

The Importance of Scheduled Outages

First and foremost, scheduled outages are rare, but when they occur, they are needed and implemented to benefit you.

It might be helpful to think about scheduled outages the same way you think about car maintenance. Although you may be somewhat inconvenienced by not being able to drive your car for a brief period of time, the maintenance increases the car’s performance and extends its value.

In comparison, you temporarily lose service with a scheduled outage, but when the outage is over, your connection operates at peak performance.

Two Primary Reasons for Scheduled Outages

     • Software Updates: Broadband technology is constantly improving, and the complex software involved helps deliver and distribute internet efficiently across the network. By comparison, your cell phone requires the occasional software update to enhance service quality. After the software is installed, you must restart the phone. Though you lose cell service for a brief period of time, your service is improved because of the planned maintenance and “outage.”

     • Broadband Equipment and Infrastructure Upgrades: The infrastructure utilized to provide high-speed fiber internet is vast. Far more than just a “wire” connected to your house, an entire system of interconnected equipment delivers your broadband. Sometimes, we must update our infrastructure or replace hardware with new equipment, ensuring our network is up to date. Naturally, a scheduled outage is sometimes necessary to install the upgraded equipment and improve your internet service.

Typical Timing for Scheduled Outages

We understand there is never a good time to be without internet service. With that in mind, we only conduct planned maintenance and scheduled outages late at night when overall internet usage is at its lowest.

Please know when we schedule these necessary outages, we strive to inconvenience the fewest number of people possible. Just as highway repair work is often done at night, when traffic is at its lowest point, scheduled outages occur when internet traffic is at its lowest, too.

After the Scheduled Outage

Once a planned maintenance and scheduled outage is complete, you shouldn’t notice any issues with your service. However, on the off chance you experience any difficulties, make sure the settings on your devices and your connections are the same as they were prior to the maintenance window. Your devices may require you to sign in to your Wi-Fi again, but this is rare. Of course, if you have any issues, please contact us. We are always happy to help.

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