If you’re a business owner, the type of phone system your business uses decides your role in its management and maintenance, and its impact on business efficiency.
What is a PBX Phone System?
PBX is short for private branch exchange, a telephone network used in a business setting that switches between multiple phone lines for seamless communication among your staff and between your staff and customers. Many companies use PBX phone systems for cost savings and convenience. Instead of buying a phone line for each user, you can buy a multi-line PBX phone system that ensures all calls are on one network.
Hosted vs. On-Premises PBX Phone Systems
With an on-premises PBX phone system, you are responsible for its infrastructure, including the phones, servers and network. This type of phone system can be challenging for companies to support and may require a substantial up-front equipment investment.
On the other hand, a provider “hosts” a hosted PBX system, which means the provider:
- Manages all software updates
- Takes care of hardware maintenance
- Supplies the service via your internet connection
- Stores the servers and your data off site
- Provides training
- Allows you to lease the phones for a fee
You get more benefits with a hosted PBX system. You have less incurred costs, and minimal, if any, responsibility for the system’s management and maintenance.
SHOELACE™ Business Communications Solutions
Chariton Valley’s SHOELACE Business Communications Solutions is an advanced hosted PBX system. Our feature-rich platform offers voicemail to email, music on hold, auto attendant and more, including optional video conferencing. With no additional equipment to purchase, no complicated start up procedures and no costly up-front fees, SHOELACE is an affordable and easy to use platform. To learn more about our best-in-class hosted PBX phone service, call 660.395.9400 or request a FREE consultation today.