CV News

The Federal Communications Commission (FCC) approved the use of 988 as the three-digit number for the National Suicide Prevention Lifeline (NSPL) in July 2020.

As a result, 84 area codes nationwide that currently use the 988 prefix and seven-digit local dialing will transition to 10-digit dialing (area code and seven-digit number) when calling local numbers.

While the backend efforts to enable rapid 988 dialing are extensive, the value to the public is immeasurable. Carriers, such as Chariton Valley, are playing a pivotal role in connecting callers in crisis with trained professionals who can be there when seconds count.

What you need to know:

  • To facilitate implementation, all Chariton Valley wireless and landline customers will dial 10 digits when making local calls.
  • Customers should begin using 10-digit dialing immediately, so as to be acclimated to the process when it becomes mandatory on November 1, 2021.
  • A local number called not using 10-digits on November 1, 2021, or after will not be carried out. An automated message will notify you of the incomplete status.
  • Any seven-digit preset local number will have to be reset to a 10-digit number if any system, such as speed dial, is used to automatically dial. All Chariton Valley wireless and landline customers are strongly encouraged to transition all preset numbers to 10-digit numbers prior to the November 1, 2021, deadline to avoid the inconvenience of incomplete calls and to ensure a smooth transition.
  • Other than dialing 10-digits when making local calls and reprogramming any preset local numbers to include 10-digits, you will not be impacted. Costs will remain the same for local calls, and long-distance calls will still require one to be dialed.
  • The 988 number for the NSPL will be active as of July 16, 2022. Therefore, all calls with the 988 prefix not utilizing the area code will go to the NSPL on and after this date.

Although there will be an adjustment period for us all, those needing the NSPL’s assistance will now be able to make contact quicker with the implementation of the 988 number. For more information, please access our FAQ page or call 660-395-9000.