CV News


Chariton Valley Receives Customer Service Award
National Award Recognizes Excellence in Customer Service

Macon, MO – August 18, 2020 – Chariton Valley has received Pivot Group’s 2019 Outstanding Customer Experience Award, recognizing excellence in customer service. Pivot Group is an independent research provider that monitors Chariton Valley’s customer service efforts via follow up calls made to current customers.

To be selected for the award, companies must achieve a high overall satisfaction rating from customers based on their interactions with the company. Pivot Group asks about their experience, analyzes the data and compares the data to Chariton Valley’s peers around the country. The top performing companies are recognized for excellence in customer service.

Kirby J. Underberg, Chief Executive Officer of Chariton Valley, said, “We are proud to receive the Outstanding Customer Experience Award. This award recognizes our ongoing commitment to treat every customer as we would want to be treated. This award is an affirmation of the important work done by our customer service representatives and technicians.”

Pivot Group first offered the Outstanding Customer Experience Award in 2017. Chariton Valley will be eligible to receive this award in future years.

About Chariton Valley

Chariton Valley, Missouri’s premier communications provider, through its influential leadership, innovative advances and 65+ years of experience continues to enhance rural prosperity and rural living.  Chariton Valley’s reliable network utilizes fiber and wireless facilities to expand connectivity to students, families, farmers, businesses, medical facilities and rural communities every day while also providing video services for a complete communications package.  Chariton Valley’s success is driven by a commitment to deliver an exceptional customer experience and to continue supporting the communities it serves with pride.  Learn more at


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Chariton Valley
Donna Bell 660-395-9636
[email protected]