Broadband Service over Chariton Valley Fiber FAQs:

How long does it take to get service after I have placed my order?

Approximately 1-2 weeks.


How does Chariton Valley decide where to expand services?

Where and when Chariton Valley builds is based on many factors, including but not limited to customer demand, cost and complexity of the build and the number of easements and permits required. If you would like us to come to your neighborhood, please let us know by clicking here.


Why does my neighbor have service and I don’t?

Typically, it’s because Federal or State funds were used to provide service to a very specific area. Sometimes, the boundaries of that area fall between neighbors or in the middle of the road making one side eligible for service, but not the other side. In other cases, it’s due to the capacity of the equipment being fed from one direction versus the other. If you would like us to provide service to your home, please be sure to let us know by clicking here.


If Chariton Valley isn’t coming to my neighborhood now, what about in the future?

If your address is not located in any of our currently planned fiber expansion areas, your interest is still valuable in helping us determine our future fiber expansion plans. If you would like us to come to your neighborhood, please let us know by clicking here.


Facts About Fiber Deployment:

One of the toughest roadblocks to bringing high-speed broadband to rural counties is the low density of households making the cost higher per household. The Department of Transportation has compiled statistics that put the average cost of laying fiber at $27,000 per mile. This cost can scuttle even the most optimistic business case for expanding broadband in sparsely populated regions.

(USTELECOM The Broadband Association Apr 12, 2017)


Return on Investment

This is a challenge for any business venture that involves large expensive projects. Building fiber involves a very large upfront cost. In theory, that cost will be paid back over time by customers’ monthly fees. Unfortunately, making broadband affordable takes years for a company to see a return on investment.


Fiber-Optic Internet in the United States

While fiber is the fastest home internet option by far, availability is still scattered. Due to the high cost of installing fiber service directly to homes, even major cities are still predominantly served by cable. Chicago, for example, only has 21% fiber availability as of 2020. Dallas has about 61% — and that’s actually high availability compared to other major metros in the US.


Connection Types

Companies that sell fiber broadband often describe themselves as “100% fiber networks”. That term is misleading because there are several tiers of fiber broadband service recognized by the FCC, and most of them switch to coaxial or ethernet cable at some point between the ISP office and your modem jack.