Wireless

Motorola W270	Alcatel 808	Nokia C3
Samsung Chat	Samsung XCover	Motorola W510
Motorola RAZR V3i

Nexus S	Motorola MB525 Defy	HTC Wildfire S
Alcatel 980	LG Optimus P350	Motorola Atrix
Motorola Milestone XT720	Nokia E5	HTC ChaCha

Sierra Wireless Compass Air Card 888

Axesstel MV440

Chariton Valley offers many devices that are Hearing Aid Compatible (HAC) for the hearing impaired.

The Federal Communications Commission (FCC) defines Hearing Aid Compatibility (HAC) for wireless devices in terms of radio-frequency (RF) emissions and telecoil coupling. Cell phones are tested to see if they comply with the FCC’s definition of hearing aid compatibility.

M refers to the RF emissions level of the handset device, and means the device is intended for use with hearing aids in microphone mode. The higher the “M” rating number on the device, the more likely the device can be used with a hearing aid on the microphone setting.

T refers to the device’s telecoil coupling ability, and means the device is intended for use with hearing aids in telecoil mode. The higher the “T” rating number on the device, the more likely the device can be used with a hearing aid on the telecoil setting. A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. To use the telecoil, generally either the hearing aid is switched to the “T” position or a button on the hearing aid is pushed to select the telecoil program. Some newer hearing aids will automatically switch to telecoil mode when using a phone. The telecoil picks up magnetic fields generated by telephones and converts these fields into sound. Telecoils are particularly useful for telephone communication because they permit the volume control of a hearing aid to be turned up without creating feedback or “whistling,” and background noise can be reduced especially when using cell phones in noisy places. A hearing health professional can determine whether a hearing aid contains a telecoil and how it is activated.

The above information was taken from the CTIA’s website, http://www.accesswireless.org/Disability-Categories/Hearing.aspx For more information and for downloadable brochures, please visit AccessWireless.org

Explanation of methodology for determining levels of functionality (e.g. operating capabilities, features, prices) for compliant handsets: Smart Phone, Feature Phone and Data.

Chariton Valley offers a variety of HAC phone models to meet the needs of wireless users with hearing disabilities. Our mobile units are presented below with its HAC rating.

HAC Ratings
Model	FCC-ID	Freq Band/Air Interface	HAC Rating	Functionality
Acer Liquid	HLZSHS100	GSM 850/900/1800/1900	M3/T3	Smart Phone
Alcatel 565	RAD143	GSM 850/900/1800/1900	NO	Feature Phone
Alcatel OT-802A	RAD133	GSM 850/1800/1900	M3	Feature Phone
Alcatel OT-806A	RAD138	GSM 850/900/1800/1900	M3	Feature Phone
Alcatel OT-808 A	RAD119	GSM 850/1900	M3	Feature Phone
Alcatel OT-980A	RAD130	GSM 850/900/1800/1900	M3	Smart Phone
Axesstel MV440	PH7MV440	CDMA	NO	Data
HTC ChaCha	NM8PH06110	GSM 850/900/1800/1900	NO	Smart Phone
HTC Wildfire S	NM8PG76110	GSM 850/900/1800/1900	NO	Smart Phone
LG Optimus P350	BEJP350G	GSM 850/900/1800/1900	NO	Smart Phone
Motorola Atrix	IHDP56LS2	GSM 850/900/1800/1900	M3/T3	Smart Phone
Motorola DEFY	IHDP56LC4	GSM 850/900/1800/1900	NO	Smart Phone
Motorola Milestone XT720	IHDP56KC6	GSM 850/900/1800/1900	M3	Smart Phone
Motorola W510	IHDT56HB1	GSM 850/900/1800/1900	M3/T3	Feature Phone
Motorola RAZR V3i	IHDT56GW1	GSM 850/900/1800/1900	M3/T3	Feature Phone
Motorola W270	IHDP56HR1	GSM 850/900/1800/1900	M3	Feature Phone
Nokia 1661	QTLRH-121	GSM 850/1800/1900	NO	Feature Phone
Nokia 2720	QTLRM-520	GSM 850/1800/1900	M3/T3	Feature Phone
Nokia 7020	QTKRM-497	GSM 850/900/1800/1900	M3/T4	Feature Phone
Nokia C3	QTLRM-614	GSM 850/900/1800/1900	NO	Smart Phone
Nokia X2-01	QTLRM-717	GSM 850/900/1800/1900	M3/T3	Smart Phone
Nokia E5	QTKRM-634	GSM 850/900/1800/1900	M3/T3	Smart Phone
Samsung BT2710	A3LGTB2710	GSM 850/900/1800/1900	NO	Feature Phone
Samsung C3500	A3LGTC3500	GSM 850/900/1800/1900	NO	Feature Phone
Samsung Nexus S	A3LGTI9020T	GSM 850/900/1800/1900	M3	Smart Phone
Sierra Wireless Compass Air Card 888	N7NC888	GSM 850/900/1800/1900	NO	Data

MONTHLY RATE	ADDITIONAL MINUTES	INCOMING CALLS	MOBILE TO MINUTES	NIGHTS & WEEKENDS MINUTES
500 ANYTIME MINUTES
$39.99	45¢	Unlimited	Unlimited $5.95	$7.95 Starting at 9:00PM
1000 ANYTIME MINUTES
$49.99	45¢	Unlimited	Unlimited	Unlimited Starting at 7:00PM
UNLIMITED
$69.99	N/A	Unlimited	Unlimited	Unlimited

65 Plus Nationwide Plan

MONTHLY RATE	ADDITIONAL MINUTES	INCOMING CALLS	MOBILE TO MINUTES	NIGHTS & WEEKENDS MINUTES
200 ANYTIME MINUTES
$29.99	45¢	N/A	Unlimited $5.95	Unlimited $7.95 Starting at 9:00PM

MONTHLY RATE	ADDITIONAL MINUTES	INCOMING CALLS	MOBILE TO MOBILE MINUTES	NIGHTS & WEEKENDS MINUTES	ADD A LINE
750 ANYTIME MINUTES
$69.99	45¢	Unlimited	Unlimited	Unlimited Starting at 9:00PM	$10.00
1000 ANYTIME MINUTES
$79.99	45¢	Unlimited	Unlimited	Unlimited Starting at 7:00PM	$10.00
1400 ANYTIME MINUTES
$89.99	25¢	Unlimited	Unlimited	Unlimited Starting at 7:00PM	$10.00
2100 ANYTIME MINUTES
$109.99	25¢	Unlimited	Unlimited	Unlimited Starting at 7:00PM	$10.00
UNLIMITED
$119.99	N/A	Unlimited	Unlimited	Unlimited	$49.99
Monthly rate includes 2 lines

MONTHLY ACCESS	ANYTIME MINUTES	NUMBERS OF DAYS MINUTES GOOD FOR
Prepaid Wireless | $30 Activation Fee
$20	100	30
$30	200	60
$40	333	60
$50	500	90
$75	7500	30
$150	1500	180
$300	3000	365
Roaming: $.50/min per plan
Text Messaging: $14.95 per month
Directory Assistance: $1.25/call within your home calling area.
Included Features: Nationwide Long Distance, Voice Mail, Call Waiting, Caller ID, 3-Way Calling, Call Forwarding, and Incoming Text Messages

Lifeline Wireless is a wireless phone plan that gives customers the ability to make and receive calls within the local calling area without incurring additional airtime charges.

Unlimited airtime (inbound and outbound calling) in your local service area.
Toll is restricted within your local service area.
Roaming is not allowed.
Activation fee reduced to $25
911 calling is avialable in all areas where technology compatible service is available.
$15 per month
Rate is prior to the credit of $8.25 from the federal line and local service exchange discount.

Lifeline Wireless is a wireless phone plan that gives customers the ability to make and receive calls within the local calling area without incurring additional airtime charges.

Unlimited airtime (inbound and outbound calling) in the Chariton Valley area.
Toll is restricted to numbers within Chariton Valley's service area.
Roaming is not allowed.
Activation fee reduced to $25
911 calling is avialable in all areas where technology compatible service is available.
$20 per month
Add unnlimited messaging in the Chariton Valley area for $19.95 per month.
Rate is prior to the credit of $8.25 from the federal line and local service exchange discount.

Plan Name	Monthly	Data Usage	Roaming Data	Overage Rates
Pay-As-You-Browse	FREE	$.01/KB	$.01/KB	$.01/KB
Feature Phone 100 MB Data Plan	$10.00	100 MB	included	$.01/KB
Smartphone 200 MB Data Plan	$15.00	200 MB	included	$.01/KB
Unlimited Messaging and Unlimited My Browse	$29.95	UNLIMITED	UNLIMITED	N/A
My Browse Unlimited AirCard w/25 MB Roam	$39.95	UNLIMITED	25 MB	$.01/KB
My Browse Unlimited AirCard w/200 MB Roam	$59.95	UNLIMITED	200 MB	$.01/KB

Family Features
Unlimited Messaging (texting and picture mail)	$29.95
Unlimited Messaging & My Browse (non-smartphone)	$49.95
My Peeps 10 (choose 10 numbers you call the most)	$10.00
My Peeps 20 (choose 20 numbers you call the most)	$20.00

Per Line Features
Feature Phone 100 MB Data Plan	$10.00
Smartphone 200 MB Data Plan *required for each smartphone purchased	$15.00
Unlimited Messaging & Unlimited My Browse	$29.95
1500 Messages My Text & My Pix Messages	$14.95
750 My Text & My Pix Messages	$9.95
250 My Text & My Pix Messages	$5.95
Wireless Phone Protection	$5.95
My Peeps 10 (choose 10 numbers you call the most)	$10.00
My Peeps 20 (choose 20 numbers you call the most)	$20.00
Voicemail, 3way Calling, Call Forwarding, Call Waiting, Caller ID, and Detailed Billing	FREE

Various provisions in this Wireless Handset Protection Program (Contract) restrict coverage. Read the entire Contract carefully to determine rights, duties and what is and is not covered. This is the complete Contract, if you have questions regarding this Contract we will be pleased to answer them.
• Equipment failure evaluations performed by the Communication Service Provider, Dealer and/or the manufacturer must be confirmed prior to making
the claim for product replacement.
• All claims must be authorized by the Administrator before replacements are made. All unauthorized claims will be denied. (See claims section)

COVERAGE TERM
• The Contract term is monthly from the inception date and subject to the Waiting Period, unless the Administrator notifies You that your application has
not been approved. No claim can be filed within the Waiting Period. Any replacement claim filed within the Waiting Period will void this contract.
• This Contract will renew automatically, without interruption, at the expiration of monthly service fee is paid each month.

DEDUCTIBLE
A non-refundable fifty dollar ($50) deductible will be collected for each authorized claim for the Covered Product under three hundred dollars ($300). A non-refundable one hundred twenty five dollars ($125) deductible will be collected for each authorized claim for the Covered Product over three hundred dollars ($300) or any type of Personal Digital Assistants (PDAs) including Smart Phones. An additional twenty-five dollars ($25) fee will be charged to the Contract Holder if a claim is filed within the first ninety (90) days. This Contract is not transferable.

l. Coverage
In return for your payment of the monthly service fee, subject to all of the terms and conditions of this Contract. We will replace the Covered Product due to a Loss, except For those covered under the manufacturer’s warranty and those causes of Loss listed in Section lll – Exclusions. We agree to make good any Loss covered under this Contract, Provided Loss was sustained during the Contract period.

11. Definitions as used in this Contract:
A. “Administrator” means Chariton Valley.
B. “Authorized Service Facility,” means the location or locations that are registered and serve as a repair or replacement facility for the Administrator.
C. “Claim Center” means the company appointed to adjust the claims.
D. “Communication Service Provider” Chariton Valley.
E. “Covered Product” as used in this Contract means wireless telephones, Personal Digital Assistants (PDAs) and related standard equipment owned by You and actively registered on a Communication Service Provider’s wireless network. Covered product is limited to one telephone, one standard battery and one standard home charger.
F. “Contract Holder” means the customer on record with Chariton Valley that has on file a complete description of the Covered product and who has, before the date of the Loss in question, paid all applicable fees payable with respect of the Covered Product.
G. “Failure” means Mechanical or Electrical Failure of Covered Product to operate due to a faulty part of workmanship when operated according to the manufacturer’s instructions. Failure does not include failure of Covered Product to operate due to normal wear and tear.
H. “Loss” means loss of usage, including but not limited to, Failure.
I. “Pollutants” means any solid, liquid, gaseous, or thermal irritant or contaminant including smoke, vapor, soot, fumes, acid, chemicals, artificially produced electric fields, magnetic fields, electromagnetic field, sound waves, microwaves, all artificially produced ionizing or non-ionizing radiation and waste. Waste includes materials to be recycled, reconditioned or reclaimed.
J. “Waiting Period,” means the thirty-day (30) period that begins on the Contract inception date.
K. “We”, “Us” and “Our” means Chariton Valley.
L. ”You” and “Your” means the Contract Holder.

III. Exclusions
We will not pay for Loss caused directly or indirectly by any of the following. Such Loss is excluded regardless of any other cause or event that contributes concurrently or in any sequence to the Loss.
A. Nuclear Hazard, meaning any weapon employing atomic fission or fusion; or nuclear reaction or radiation or radioactive contamination from any other cause.
B. War, including undeclared or civil war; warlike action by a military force, including action in hindering or defending against an actual or expected attack, by any government, sovereign or other authority using military personnel or other agents; or insurrection, rebellions, terrorism, revolution, usurped power of action taken by government authority in hindering or defending against any of these.
C. Governmental action, meaning seizure or destruction of property by order governmental authority.
D. Indirect Loss, meaning any delay, loss of market, loss of use or any other consequential loss, interruption of business or inconvenience; an increase of Loss caused by or resulting from the delay in replacing Covered Product due to the interference at the location of repair or replacement by strikers, other persons or any other cause.
E. Loss due to acts caused by or resulting from rodents, insects, vermin or other animals.
F. Loss due to the intentional parting of Covered product by you or anyone entrusted with the property.
G. Failure due to obsolescence, including technological obsolescence of the Covered Product.
H. Intentional, dishonest, fraudulent or criminal acts by You, any of Your authorized representatives, anyone You entrust with the property and any of their family members, or anyone else with an interest in the property for any purpose, acting alone or in collusion with others.
I. Failure caused by cosmetic change (custom faceplates) or change or enhancement in color, texture, finish, expansion, contraction, or any cosmetic damage of Covered product however caused, including, but not limited to, scratches, marring, and cracked housing or casing that occur to Covered Product that does not affect the mechanical or electrical function of the Covered Product.
J. Failure resulting from faulty repair, adjusting, installation, servicing, or maintenance.
K. The discharge, dispersal, seepage, migration, release or escape of Pollutants.
L. Unauthorized repair or replacement.
M. Preventative maintenance or preferential adjustments.
N. Use of the Covered Product in a manner for which it was not designed or intended by the manufacturer, or failure to follow the manufacturer’s installation, operation or maintenance instructions.
O. Error or omission in design, programming, system configuration, faulty construction, or any original defect in any Covered Product, or recall by the manufacturer.
P. Loss to batteries (unless lost as part of wireless telephone Loss), antennas, external housing or casings that do not affect the mechanical or electrical function of Covered Product.
Q. Covered Product whose Serial Number, IMEI, HEX or ESN has been altered, defaced or removed.
R. Failure due to normal wear and tear, gradual deterioration, inherent vice or latent defects.
S. Loss during the Waiting Period or arising out of an occurrence during the Waiting Period.
T. Contraband or property in the course of illegal transportation or trade.
U. Any antenna or wiring that is attached to, or protrudes from, or is on the exterior of any vehicle or watercraft.
V. Property in transit to you from a manufacturer or seller that is not the Authorized Service Facility.
W. Any accessories.
X. Losses that are recoverable under the manufacturer’s warranty.
Y. Loss that occurs during a period of suspension of service from the Communication Service Provider (other than a suspension related to your reporting obligations under this Contract) until your account with the Communication Service Provider is brought to active status.
Z. Loss due to the Communications Service Provider’s inability to provide adequate service for wireless telephone use.
AA. Covered Products that are not purchased from Chariton Valley
BB. Covered Product exchanges that are not registered with the Administrator.
CC. Non-payment of Your monthly service free.
DD. Failure occurring before or after the Contract Period.
EE. Customer misuse and abuse.

V. Cancellations
Administrator may cancel this Contract at any time if it is determined that You or Your equipment does not qualify, by mailing or delivering written notice of cancellation, to You at the last mailing address known to them. You may cancel this Contract within the first fifteen (15) days following the Contract Inception date, Any monthly service fee not paid within the proper payment cycle will result in automatic cancellation of this Contract.

V. Limits of Liability
A. The Claim Center will not pay more than the replacement value of the Covered Product, not to exceed one thousand dollars ($1000), less the applicable deductible, for replacement due to Loss or damage to the Covered Product for any one enrolled Contract Holder.
B. A maximum of 1 (one) replacement for Failure will be allowed per 12 months.
C. This Contract will be automatically renewed if the Covered Product is replaced. The monthly service fee billing will continue and a new waiting period will begin on the date the Covered Product is replaced.

VI. Territory
The coverage territory is the United States and a Loss will be adjusted under the U.S. currency at the time of the settlement.

VII. Subrogation
If any person or organization to or for whom the Administrator makes payment under this Contract has rights to recover damages from another, those rights are transferred to the Administrator. That person or organization must do everything necessary to secure the Administrator’s rights and must do nothing after a Loss to impair them. Any recovery or salvage on a Loss will accrue, entirely to the Administrator’s benefit, until the sum paid by the Administrator has been made up. Upon request from the Administrator, you will return to the Claim Center any damaged equipment.

VIII. Claims
It is intended that the Claims Center’s right to adjudicate every claim, which is to verify that the claim is within the Contract term, coverage cost, has not been preempted. Coverage for any claim that has not been pre-approved in accordance with the provisions, terms and conditions for this Contract will be denied.
A. Equipment failure evaluations performed by the Communication Service Provider, Dealer and/or manufacturer must be confirmed prior to making your claim for product replacement.
B. Have your contract and your serial number of the Covered Product available.
C. Contact Chariton Valley at (660) 395-9000.
D. If requested, you must permit the Claim Center to inspect the property and records proving Loss and must cooperate in the investigation of such claim.
E. In the event of a covered Loss, You may be required to provide a copy of the original bill of sale.
F. If requested, you must permit the Claim Center to question you, at such times as may be reasonably required, about any matter relating to this coverage or Your claim, including your books and records.
G. If requested, you must be able to provide the Communication Service Provider’s Account billing information for the most recent three (3) months.
H. You will do what is reasonably necessary to minimize the Failure to protect the Covered Product from any further damage.
I. You must report the Loss promptly to the Claim Center not later than ten (10) days, Your claim will be denied.
J. You must provide the Claim Center with all of the necessary information required to authorize your claim within thirty (30) days of the date that You report Your Loss to the Claim Center. Failure on Your part to take delivery of equipment within thirty (30) days of claim authorization from the Claim Center will result in denial of your claim under this Contract.
K. You must provide the Claim Center with a detailed proof of Loss statement within thirty (30) days of the date of Loss prior to receiving replaced equipment. Proof of Loss requirements are satisfied once all requested information has been received by the Claim Center as outlined in this Contract. You may fax to (660) 395-7510.
L. In the event of a covered Loss the Claim Center will reimburse the Authorized Service Facility for its cost to replace Your Covered Product.
M. A valid claim will be authorized when you have paid the deductible.
N. You are responsible for payment of any items not covered by the Contract.
O. Any Contract Holder canceling the deductible payment will be responsible for payment for the full amount of the value of the Covered Product and any additional charges incurred by the Administrator.

IX. Additional Terms and Conditions
A. No person or organization, other than you, having custody of Covered product will benefit from this coverage.
B. You may not transfer this Contract.
C. This coverage is void in any case of fraud, intentional concealment or misrepresentation of a material fact, at any time, concerning:
1. this coverage;
2. the Covered Product:
3. Your interest in the Covered Product; or
4. a claim under this Contract
D. You will not be entitled to receive cash in lieu of actual replacement equipment.
E. If the Claim Center is unable to locate the Contract Holders Covered Product the Claim Center will replace it with equipment of like kind or quality.
F. Replacement equipment may not be exchanged, returned or replaced for any reason other than the inability to properly activate the replaced equipment as determined by the Authorized Service Facility.
G. This Contract will be voided if the Covered Product’s Serial Number, IMEI, HEX or ESN has been altered, defaced or removed.
H. This Contract will be voided if the Covered Product’s exchange is not registered with the Administrator.
I. This Contract will be voided if the Contract holder cancels the deductible payment.
J. The contract holder will be responsible for all shipping costs of the Covered Product to the Authorized Service Facility.

The administrator does not authorize any other person to assume for them any other obligation or liabilities stated in the Extended Service Contract.

Privacy Policy
Chariton Valley Wireless (CVW) collects information about you and your use of our data services in order to monitor and improve our business services and in order to develop products and services that might be of interest to you. You provide CVW with individually-identifiable information (such as name, address, telephone number or e-mail address) when you initiate communications to or through our website or by use of our data services, CVW collects that information.
We do not collect individually identifiable information from you unless you provide it to us, or sell the names and addresses of visitors to our site to unaffiliated suppliers, without providing information on that disclosure where the individually identifiable information is collected.
We do collect, maintain and use customer information in order to provide products and services we hope will be of use to our customers. We honor customers' requests to remove their names from our telephone or mail solicitation lists, and attempt to use reasonable efforts to delete that information from those lists. Please contact us to make such request. When considering or undertaking projects with other companies, any customer identification information supplied to them is supplied with the understanding they will maintain its privacy. CVW is not responsible for content or privacy policies of other sites. You should keep this in mind when accessing sites through links on CVW website.
We look for ways to enhance our products, services, and business relationships with our customers. From time to time, we may let you know about a product or service using the information you have provided to us. If you would prefer not to receive information about new product or service offerings, please contact us.
In addition to individually identifiable information, we may collect information when you or a visitor enter the Chariton Valley website, such as the domain name, browser, the type of computer operating system, information about the web page from which the visitor linked to the site, and time spent on different pages within the site. We may use this information to evaluate and improve the site, and may share the information with others in developing or improving our services.
For those of you with children that may be using your service with CVW, we strongly encourage you to train them as to safe use. CVW will be happy to assist, but we can’t do so unless we are adequately informed and requested to do so. Children should consult with their parents or guardian before furnishing any data to us. Parents should supervise their children's on-line activities and may consider using one of a number of available parental control tools designed to attempt to provide a child-friendly on-line environment, and to attempt to prevent children from disclosing individually identifiable information without parental consent. If a child has provided individually identifiable information without the consent of a parent or guardian, that parent or guardian should contact us to request that the information be deleted from our records.
CVW reserves the right to expand our capabilities for information collection and use, and may change our policies along with this privacy statement at any time. It is your responsibility to review this Privacy Policy, which is available upon request, or by viewing our website, prior to using the website or data services. Use of our website or data service by you constitutes acceptance of this policy. Any changes or modifications become effective when posted. Use after any changes or modifications have been posted shall constitute acceptance of such changes or modifications.

Acceptable Use Policy
Updated 2/16/2012
By using CVW data service, Customer agrees to be bound by, and comply with, this Acceptable Use Policy (“AUP”) as well as any Terms and Conditions associated with the service(s) to which the customer subscribes. CVW reserves the right to change or modify the AUP at any time at its discretion. Any changes or modifications become effective when posted. Customer’s use of CVW data service after the changes or modifications have been posted shall constitute acceptance of such changes or modifications.
1. Enforcement and Notification. Any use by the CVW customer or any other entity using the customer’s service that CVW, at its sole discretion, determines violates this AUP may be subject to action by CVW to enforce this AUP. Those actions may include, but are not limited to, warning the user, suspending the user’s account(s), or terminating the user’s account(s). CVW may, when feasible, attempt to notify the user of the violation and allow the user to correct the violation. However, notification is not required nor does a failure to notify a user limit the actions CVW may take.
CVW reserves the right to immediately suspend or terminate a user’s service without notice in response to a legal order or government notice that such use or conduct be terminated. In addition, CVW reserves the right to suspend or terminate a user’s service without notice if CVW determines that a user’s conduct: (a) violates any law or regulation; (b) exposes CVW to criminal or civil liability, prosecution, or sanctions; (c) exposes CVW’ network or property, or CVW customers’ network or property, to harm; (d) interferes with the integrity or normal operations of CVW network; or, (e) interferes with another CVW customer’s use of CVW data service.
CVW suspension of the user’s service in accordance with this AUP is not, and shall not be construed to be, a termination of the user’s corresponding service agreement with CVW; and the user shall be and remain obligated to comply with each and every term of such agreement notwithstanding the suspension (including, but not limited to, the payment of all fees and charges identified in that agreement). Further, notwithstanding any termination of a user’s account(s) by CVW in accordance with this AUP, the user shall remain obligated to fulfill all accrued obligations stated in such user’s service agreement with CVW, as well as any obligations resulting from the termination by CVW (including, but not limited to, the obligation to pay to CVW any early termination fees stated in the service agreement).
CVW reserves the right to remove, block, filter, or restrict the transmission of any material or content that CVW determines, at its sole discretion, is unlawful. Such transmission, or attempted transmission, violates this AUP and Terms and Conditions and CVW may take action as described above

Prohibited Conduct and Activities. The CVW network shall not be used in connection with any criminal, civil or violation of any applicable local, state, federal, national or international law, treaty, court order, ordinance, regulation, or administrative rule. Customer shall not use CVW network or services to transmit any material whose transmission is unlawful under any law applicable to such transmission. Customer may not use CVW service other than as intended by CVW and applicable law. Customer may not use CVW service for illegal purposes, purposes that infringe upon others’ intellectual property rights, in a manner that interferes with other users’ service, interferes with CVW network, or interferes with CVW ability to fairly allocate capacity on its network among users. Customer may not use CVW service for any purpose contrary to the Acceptable Use Policy. Customer may not send solicitations to other CVW users without their consent. CVW services are for individual use only and are not for resale without CVW prior written authorization.
Examples of prohibited uses include, but are not limited to: (i) using the Services for any activity that adversely affects the ability of other people or systems to use either the Services or other parties' Internet-based resources including, but not limited to excessive consumption of network or system resources (whether intentional or unintentional) and "denial of service" (DoS) attacks against another network host or individual user; (ii) interference with or disruption of other network users, network services or network equipment; (iii) for uploading, downloading or streaming of content in violation of local, state or federal law(s) including copyright violations; (iv) as a medium to distribute mass, unsolicited or otherwise unlawful mail, traffic and/or content.
CVW suspension of the user’s service in accordance with these Terms and Conditions is not, and shall not be construed to be, a termination of the user’s corresponding service agreement with CVW; and the user shall be and remain obligated to comply with each and every term of such agreement notwithstanding the suspension (including, but not limited to, the payment of all fees and charges identified in that agreement). Further, notwithstanding any termination of a user’s account(s) by CVW in accordance with these Terms and Conditions, the user shall remain obligated to fulfill all accrued obligations stated in such user’s service agreement with CVW, as well as any obligations resulting from the termination by CVW (including, but not limited to, the obligation to pay to CVW any early termination fees stated in the service agreement).

1. Harm to Minors. Customer shall not use CVW network or services to harm, or attempt to harm, minors in any way.
2. Child Pornography. Customer shall not use CVW network or services to publish, submit, receive, upload, download, post, use, copy, produce, transmit, distribute, or store child pornography.
3. Threatening Material or Conduct. Customer shall not use CVW network or services to host, post, transmit, or re-transmit any content or material that harasses or threatens or encourages bodily harm or destruction of property.
4. Inappropriate Content. CVW reserves the right to remove or restrict posting of materials that, at CVW sole and reasonable discretion, is determined to be obscene, indecent, defamatory, libelous, hateful, malicious, threatening, abusive, racist, excessively violent, promotes the use of violence against others, fraudulent, or treasonous.(same concern/comment re censorship)
5. Harassment. Customer shall not use CVW network or services to transmit any material that unlawfully or otherwise harasses another.
6. Intellectual Property. All service marks and trade names used on or in connection with the Services are the property of their respective owners. You must respect the intellectual property rights of CVW, our third-party content providers, and any other owner of intellectual property whose protected property may appear on any Web site and/or dialogue box controlled by CVW or accessed through the CVW Web sites. Except for material in the public domain, all material displayed in association with the Service is copyrighted or trademarked. Except for personal, non-commercial use, trademarked and copyrighted material may not be copied, downloaded, redistributed, modified or otherwise exploited, in whole or in part, without the permission of the owner. CVW, the CVW logo and all other CVW marks contained herein are trademarks of CVW Intellectual Property and/or CVW affiliated companies. All other marks contained herein are the property of their respective owners.
7. Fraudulent or Misleading Content. Customer shall not use CVW network or services to transmit or distribute material containing fraudulent offers for goods and services or any advertising containing false, deceptive, or misleading statements, claims, or representations.
8. Harmful Content. Customer shall not use CVW network or services to transmit, distribute, or store material that may be harmful to or interfere with CVW network and services or any third party’s network, service, or system. This includes, but is not limited to, viruses, worms, and Trojan horses
9. Forgery or Impersonation. Customer shall not use CVW network or services to add, remove, or modify identifying information in an effort to deceive or mislead the recipient of such information or in an attempt to impersonate another person.
10. Unauthorized Access. Customer shall not use CVW network or services to access, or to attempt to access without authorization, the accounts of others or to gain access to CVW network, databases, or systems, whether or not the attempt or intrusion is successful.
11. Unsolicited Commercial or Bulk E-mail. Customer shall not use CVW network or services to transmit unsolicited commercial e-mail, unsolicited bulk e-mail, or any such e-mails which could reasonably be considered “spam.” In addition, Customers are prohibited from using another provider’s service to send “spam” to promote a site hosted on or connected to CVW network or services. Customers shall also refrain from using CVW network and services to: (1) send e-mail messages which are excessive and/or intended to harass or annoy others; (2) continue to send e-mail messages to a recipient that has indicated they no longer wish to receive them; (3) send an e-mail with a forged TCP/IP (what does this stand for, does it need to be spelled out?) packet header information; (4) send malicious e-mail, including, without limitation, “mail-bombing”; or, (5) send or receive e-mail messages in a manner that violates the use policies of any other Internet service provider.
12. Collection of Personal Data. Customer shall not use CVW network or services to collect, or attempt to collect, personal information about third parties without their knowledge or consent. This includes, but is not limited to, phishing activities.
13. Network Disruptions and Adverse Activity. Customer shall not use CVW network or services to conduct activities that may be harmful to or interfere with CVW network or services or any third party’s network or services. In addition, customer shall not use CVW network or services to conduct any activity that adversely affects the ability of other customers to use CVW network or services. This includes, but is not limited to, flooding, mail bombing, or denial of service attacks. Such violations may also result in criminal and/or civil liability. CVW will investigate such activity, and when warranted, may involve and cooperate with law enforcement authorities in prosecuting users involved in such activity.
14. Third Party Rules. Failure to adhere to any rules, guidelines, or agreements applicable to search engines, subscription Web services, chat areas, bulletin boards, Web pages, USENET, or other services that are accessed through CVW network or services shall constitute a violation of the AUP and/or Terms and Conditions.
15. Prohibition on Resale. Customers are prohibited from reselling CVW services without CVW prior authorization whether or not a fee is being charged.
16. Information/Content/Applications: Certain information, applications, or other content is provided by independently owned and operated content providers or service providers who are subject to change at any time without notice. CVW IS NOT A PUBLISHER OF THIRD-PARTY INFORMATION, APPLICATIONS, OR OTHER CONTENT AND IS NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OR OTHER INFORMATION, SERVICES OR GOODS PROVIDED BY THIRD PARTIES. Third-party content or service providers may impose additional charges. Policies regarding intellectual property, privacy and other policies or terms of use may differ among CVW content or service providers and you are bound by such policies or terms when you visit their respective sites or use their services. It is your responsibility to read the rules or service agreements of each content provider or service provider. Any information you involuntarily or voluntarily provide third parties is governed by their policies or terms. The accuracy, appropriateness, content, completeness, timeliness, usefulness, security, safety, merchantability, fitness for a particular purpose, transmission or correct sequencing of any application, information or downloaded data is not guaranteed or warranted by CVW or any content providers or other third party. Delays or omissions may occur. Neither CVW nor its content providers, service providers or other third parties shall be liable to you for any loss or injury arising out of or caused, in whole or in part, by your use of any information, application or content, or any information, application, or other content acquired through the Service. You acknowledge that every business or personal decision, to some degree or another, represents an assumption of risk, and that neither CVW nor its content and service providers or suppliers, in providing information, applications or other content or services, or access to information, applications, or other content underwrites, can underwrite, or assumes your risk in any manner whatsoever.
17. Monitoring Obligations. CVW is under no obligation to monitor Customer’s content, usage, bandwidth, or transmission associated with the Customer’s use of CVW network or services. However, CVW reserves the right to do so. CVW may monitor content, usage, bandwidth, or transmissions as necessary to: (a) enforce the terms of the AUP and Terms and Conditions; (b) comply with applicable laws, regulations, or other governmental or judicial directives; (c) protect CVW network and services; or, (d) ensure other users are not being adversely affected by Customer’s conduct or activity. CVW reserves the right to modify, restrict, or block access or usage in response to discoveries made while monitoring content, usage, bandwidth, or transmissions.
18. Indemnification. Customer will defend and indemnify CVW against all claims, actions, judgments, damages, fines, costs, and other expenses, including reasonable lawyer’s fees and disbursements (collectively, “Indemnification Claims”) arising out of Customer’s failure to comply with the requirements of this AUP and the certifications and commitments contained herein. For avoidance of doubt, Indemnification Claims shall include regulatory enforcement proceedings initiated by any Government Authority and the costs thereof. In relation to any Indemnification Claims: (a) CVW shall have sole control of the defense and/or settlement thereof; (b) Customer shall furnish to CVW on request all information in Customer’s possession or control for such defense; and (c) Customer shall cooperate with CVW in the defense of such claims as requested by CVW.
19. Security: CVW DOES NOT GUARANTEE SECURITY. If you use your device to access company email or information, it is your responsibility to ensure your use complies with your company's internal IT and security procedures.
20. Access Requirements: Additional hardware, software, subscription, credit or debit card, Internet access from your compatible PC and/or special network connection may be required and you are solely responsible for arranging for or obtaining all such requirements. Some solutions may require third party products and/or services, which are subject to any applicable third party terms and conditions and may require separate purchase from and/or agreement with the third party provider. CVW is not responsible for any consequential damages caused in any way by the preceding hardware, software or other items/requirements for which you are responsible.
21. Speed & Performance: CVW reserves the right to: (i) limit throughput or amount of data transferred, deny Service, and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels; (ii) protect its network from harm, which may impact legitimate data flows; and, (iii) discontinue service after a period of inactivity or after sessions of excessive usage
Actual speed and performance are based on available network resources. In addition, other factors can impact speed and performance. Speed and performance may vary and are not guaranteed and may not be available in all areas.
22. Permissible Uses – My Browse Residential Broadband
My Browse Residential Broadband service is only available on CVW EV-DO network. Customer may use Residential Broadband service for the following purposes: (i) Internet browsing; (ii) email; (iii) participation in, but not the hosting of, “online gaming”; (iv) lawful uploading, downloading, and streaming of audio, video, and games; and, (v) Voice over Internet Protocol (VoIP).
23. Permissible Uses – My Browse Mobile Data

Terms and Conditions
These Terms and Conditions along with the CVW Acceptable Use Policy (AUP) set forth Customer’s obligations, CVW obligations, and the rules Customer must follow when using CVW data service.

General Terms
Subscriber must live and have a mailing address within CVW owned network coverage area. A compatible device is required in order to use CVW service and various features. Not all features are available with all devices. Services may not be available in all areas. An early termination fee of $150 (Non-Smartphones) applies if service is terminated before the end of the contract term and will be reduced by $6.25 for each full month toward your minimum term that you complete. An early termination fee of $300 (Smartphones) applies if service is terminated before the end of the contract term and will be reduced by $12.50 for each full month toward your minimum term that you complete. If phone is returned within 30 days in like-new condition with all components, 25% restocking fee may apply and early termination fee will be waived. All other charges apply.

Minute Increment Billing and Usage: Airtime and other measured usage are billed in full-minute increments, and actual airtime and usage are rounded up to the next full increment at the end of each call for billing purposes. CVW charges a full-minute increment of usage for every fraction of the last minute used on each wireless call. Minutes will be depleted according to usage in the following order: My Peeps, Night & Weekend, Mobile to Mobile, Unlimited Incoming, Anytime Minutes. Minutes that are part of both a limited and an unlimited package will not be depleted from the limited package. Calls placed on networks served by other carriers may take longer to be processed, and billing for these calls may be delayed. Unanswered outgoing calls of 30 seconds or longer incurs airtime. You may obtain usage information by calling customer service.
Pricing/Taxes/Proration: Final month's charges will be prorated. Prices are subject to change. Prices do not include taxes.
Activation Fees: $30 Activation Fee for each new line may apply.
Call Directory Assistance: By dialing 411 from your wireless phone, to get the phone numbers of the people and businesses you need. In addition to the Directory Assistance charge, airtime and toll charges may apply if auto call completion is used.
Nights & Weekends (Off Off-Peak/Off-Peak): Nights are 7 p.m. to 7 a.m. or 9 p.m. to 6 a.m. Weekends are 7 p.m. to 7 a.m. or 9 p.m. Friday to 6 a.m. Monday (based on time of day at the cell site or switch providing your service). 7 p.m. to 9 p.m. and 6 a.m. to 7 a.m. will display as Off Off-Peak on bills. 9 p.m. to 6 a.m. will be labeled as Off-Peak. Included long distance calls can be made from the 50 United States, Puerto Rico, and U.S. Virgin Islands to the 50 United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands. Roaming charges do not apply when roaming within the service area of land-based networks of the 50 United States, Puerto Rico, and U.S. Virgin Islands. Additional charges apply to services used outside the land borders of the U.S., Puerto Rico, and U.S. Virgin Islands.
Unlimited Voice Services: Unlimited voice services are provided primarily for live dialogue between two individuals. If your use of unlimited voice services for conference calling or call forwarding exceeds 750 minutes per month, CVW may, at its option, terminate your service or change your plan to one with no unlimited usage components. Unlimited voice services may not be used for monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections which do not consist of uninterrupted live dialogue between two individuals. If CVW finds that you are using an unlimited voice service offering for other than live dialogue, CVW may, at its option, terminate your service or change your plan to one with no unlimited usage components. CVW will provide notice that it intends to take any of the above actions, and you may terminate the agreement.
Roaming: Roaming charges for voice, messaging or data service may be charged with some plans when outside CVW network. Display on your device may or may not indicate whether you are roaming. Services originated or received while outside your plan's included coverage area are subject to roaming charges. Use of Services when roaming is dependent upon roaming carrier's support of applicable network technology and functionality. Check with roaming carriers individually for support and coverage details. If your voice, messaging or data service usage during any three consecutive months occur off network ("CV Extended usage") CVW may, at its discretion, terminate your service, deny your continued use of other carriers' coverage, or change your plan to one imposing usage charges for CV Extended usage. CVW reserves the right to terminate your service if more than 50% of your overall minutes in three consecutive billing cycles are used off CVW network. CVW will provide notice that it intends to take any of the above actions, and you may terminate the agreement. You may be required to (1) use a device programmed with CVW's preferred roaming database; and (2) have a mailing address and live in CVW local coverage area.
Voicemail: Calls to your voicemail service, including calls where the caller does not leave a message because the call has been completed, calls to listen to, send, reply to, or forward messages, or to perform other activities with your voicemail service, including calls forwarded from other phones to your voicemail service. You are solely responsible for establishing and maintaining security passwords to protect against unauthorized use of your voicemail service. We reserve the right to change the number of voicemails you can store, the length you can store those messages, and other voicemail features. We may deactivate your voicemail service if you do not initialize it within a reasonable period after activation. We will reactivate the service upon your request.
Family Plan: Family Plan may require up to a two-year service agreement for each line. Family Plan plans include only package minutes included with the primary number, and minutes are shared by the additional lines. The rate shown for additional minutes applies to all minutes in excess of the Anytime Minutes. Family Plan requires two lines. If the rate plan for the primary number is changed to an ineligible plan or the primary number is disconnected, one of the existing additional lines shall become the primary number on the rate plan previously subscribed to by the former primary number; if only one line remains, it shall be converted to the closest single line rate.
My Peeps: My Peeps allows subscribers to call up to 10 or 20 Wireline or wireless telephone numbers without being charged for airtime minutes. Only standard domestic landline or wireless numbers may be added. Directory assistance, 900 numbers, customer's own wireless or voicemail access numbers, and machine-to-machine numbers are not eligible. Only voice calling is eligible. My Peeps number selections may only be managed by calling customer service and requesting changes. CVW reserves the right to block any My Peeps number and to reduce the amount of telephone numbers that can be used for My Peeps without notice.
Mobile to Mobile Minutes: Mobile to Mobile Minutes may be used when directly dialing or receiving calls from any other CVW phone number from within your local calling area. Calls to CVW voicemail and return calls from voicemail are included. Mobile to Mobile Minutes are not valid if phone displays CV Extended.
Financial Services: At any time, Chariton Valley may require you to make a suitable deposit to be held by Chariton Valley. Customers will be charged a $30.00 return item fee for all payments which are returned. A disconnected service will be reconnected when the past due balance and reconnect fees have been paid in full. To resume service, all past due payments for the Lifeline and Deferred Payment Agreement are to be paid, as well as a $20.00 re-connect fee. Failure to comply with your commitments contained herein, or with any term of the agreements under which you are receiving service from us, you understand and agree we may do any combination of the following: (1) terminate your right to receive services from us or our affiliates; and / or (2) bring legal or other action for any amounts due to us hereunder (including reasonable attorney’s fees and other cost of collection), as well as liquidated damages as set forth below. If Chariton Valley obtains the services of a collection agency or an attorney to assist Chariton Valley in remedying your breach of this agreement including but not limited to the non-payment of charges hereunder, this expense will be paid by you. You agree that this provision is not a waiver by the company of any rights or remedies which it has available to if for breach of this agreement. All such rights and remedies are cumulative and shall not be deemed exclusive.

WIRELESS DATA SERVICE TERMS AND CONDITIONS (applies to all customers)
I. GENERAL TERMS AND CONDITIONS APPLICABLE TO CVW'S WIRELESS DATA SERVICES, INCLUDING BUT NOT LIMITED TO, FEATURES THAT MAY BE USED WITH WIRELESS DATA SERVICES AND WIRELESS CONTENT.
CVW provides wireless data services, including but not limited to, features that may be used with wireless data services and wireless content and applications ("Services"). The absolute capacity of the wireless data network is limited. Accordingly, service is only provided for prescribed purposes and pricing for Data Services is device dependent and based on the transmit and receive capacity of each device. A pricing plan designated for one type of device may not be used with another device. Some devices or plans may require you to subscribe to both a voice and a data plan. If CVW determines that you are not subscribed to the required plan(s), CVW reserves the right to switch you to the required plan or plans and bill you the appropriate monthly fee. The Services may be subject to credit approval. An activation fee of up to $30 may apply to each new data line. Compatible data-enabled wireless device required.
Usage/Billing: Usage and monthly fees will be billed as specified in your rate plan brochure, customer service summary, or rate plan information online. DATA TRANSPORT IS CALCULATED IN FULL-KILOBYTE ("KB") INCREMENTS, AND ACTUAL TRANSPORT IS ROUNDED UP TO THE NEXT FULL KB INCREMENT AT THE END OF EACH DATA SESSION FOR BILLING PURPOSES. TRANSPORT IS BILLED EITHER BY THE KB OR MEGABYTE ("MB"). IF BILLED BY MB, THE FULL KBs CALCULATED FOR EACH DATA SESSION DURING THE BILLING PERIOD ARE TOTALED AND ROUNDED UP TO NEXT FULL MB INCREMENT TO DETERMINE BILLING. IF BILLED BY KB, THE FULL KBs CALCULATED FOR EACH DATA SESSION DURING THE BILLING PERIOD ARE TOTALED TO DETERMINE BILLING. NETWORK OVERHEAD, SOFTWARE UPDATE REQUESTS, AND RESEND REQUESTS CAUSED BY NETWORK ERRORS CAN INCREASE MEASURED KILOBYTES. AIRTIME AND OTHER MEASURED USAGE ARE BILLED IN FULL-MINUTE INCREMENTS AND ROUNDED UP TO THE NEXT FULL-MINUTE INCREMENT AT THE END OF EACH CALL FOR BILLING PURPOSES. Data sent and received includes, but is not limited to download; email, overhead and software update checks. Prices included use apply to EDGE/GPRS/1X/EVDO and My Browse access and use on CVW network and its affiliated partner wireless networks within the United States and its territories (Puerto Rico and the U.S. Virgin Islands), excluding areas within the Gulf of Mexico. Usage on networks not owned by CVW is limited as provided in your data plan. Charges will be based on the location of the site receiving and transmitting service and not the location of the subscriber. My Browse access requires a compatible, eligible device. Unless otherwise specified, overage is billed either by the KB or MB. Service charges paid in advance for monthly or annual Services are nonrefundable. Some Services may require an additional monthly subscription fee and/or be subject to additional charges and restrictions. See applicable rate plan materials for complete pricing and terms. Prices do not include taxes, directory assistance, roaming, universal services fees or other exactions and are subject to change. In order to assess your usage during an applicable billing period, you may obtain approximate usage information by calling customer service.
Voice: Use of voice calls without a qualified voice plan will result in the default rate for voice calls will apply: 25¢ per minute on the CVW network; 59¢ per minute for domestic roaming off CVW network (rates are subject to change without notice). Additional taxes and surcharges may apply.
Service Availability and Access/Coverage: CVW does not guarantee availability of wireless network. Services may be subject to certain equipment and compatibility/limitations including memory, storage, network availability, coverage, accessibility and data conversion limitations. Services (including without limitation, eligibility requirements, plans, pricing, features and/or service areas) are subject to change without notice. When outside coverage area, access will be limited to information and applications previously downloaded to or resident on your device. Coverage areas vary between CVW My Browse, EDGE/GPRS/1X/EVDO. CVW My Browse download speeds only available on the CVW My Browse network. Actual download speeds depend upon device characteristics, network, network availability and coverage levels, tasks, file characteristics, applications and other factors. Performance may be impacted by transmission limitations, terrain, in-building/in-vehicle use and capacity constraints.
II. ADDITIONAL TERMS FOR SPECIFIC WIRELESS DATA SERVICES
Text, Instant Messaging and Picture/Video Messaging: By using Text messaging you agree to be bound by all terms and conditions Picture Messaging not available in all areas. You may be charged for picture messages sent or received from your phone, even if not delivered to the intended recipient due to system or compatibility issues. Chariton Valley is not responsible for content of pictures. Messages are limited to 160 characters per message. Premium text and picture/video messages are charged at their stated rates. Standard rates apply to all incoming messages when in the U.S. Different, non-standard per message charges apply to international messages sent from the U.S. Text, Instant, Picture, and Video messages are charged when sent or received, whether read or unread, solicited or unsolicited. CVW does not guarantee delivery of messages. Text, Instant, Picture, and Video messages, including downloaded content, not delivered within 7 days will be deleted. CVW reserves the right to change this delivery period as needed without notification. You are charged for each part of messages that are delivered to you in multiple parts. Picture/Video Messaging, data plan, and Text Messaging may need to be provisioned on an account in order to use Picture/Video Messaging. Some elements of Picture/Video messages may not be accessible, viewable, or heard due to limitations on certain wireless phones, PCs, or -mail. CVW reserves the right to change the Picture/Video message size limit at any time without notification. Picture/Video Messaging pricing is for domestic messages only. When a single message is sent to multiple recipients, the sender is charged for one message for each recipient and each recipient is charged for the message received. Text message notifications may be sent to non-Picture/Video Messaging subscribers if they subscribe to Text Messaging.
Ringtones/Graphics/Games/Alerts: Actual ringtone, graphics, and games may vary based on the handset capabilities. Ringtones, graphics, and games and alerts may be delivered in multiple messages. Ringtone, graphic, and games charges are incurred at the stated one-time download rate or subscription rate, plus a kilobyte charge for the content transport when delivered. You will be charged each time you download ringtones, graphics, and games. Usage charges apply to play multi-user games against other wireless users or the server.
Location and Location Based Services
While roaming off of the CVW network, functionality and accuracy will vary and may yield highly inaccurate results or no results at all. Location Based Services available on select devices and feature packs. Location data may not be available to third-party applications.
CVW knows the general location of your phone or wireless device whenever it is turned on. This is necessary for routing of incoming calls, delivering wireless content and properly billing your service. It is also necessary for providing enhanced emergency 9-1-1 service to public safety answering points or emergency medical service providers who have installed the necessary equipment to use location information. In addition, we may disclose location information to a governmental entity or law enforcement authority when served with lawful process or reasonably believe there is an emergency that involves the risk of death or serious physical harm.
CVW offers access to Location-Based Services that use your location information to provide the service you requested. Please review the terms and conditions for each service for additional information about how the information will be used or disclosed. CVW may also use location information to create aggregate data from which your personally identifiable information has been removed or obscured. Such aggregate data may be used for services like traffic-monitoring. It is your responsibility to inform users on your account that the location of the phone or device they are using may be tracked. In addition, if you download and use any third-party software application that accesses location information generated by your phone or device, it is your responsibility to investigate the privacy policies of any such third parties.
CVW follows the CTIA’s Best Practices Guidelines for Location-Based Services, which can be found at http://www.ctia.org.
Mobile Email: Requires email account with compatible Internet service provider and a downloaded or preloaded email application for the wireless device. Access and use of Mobile Email is billed by total volume of data sent and received (in kilobytes). Email attachments cannot be sent, downloaded, read, or forwarded on the mobile device. Wireless data usage charges will apply for downloading the application and any upgrades.
My Browse Data Plans: My Browse Data plans may ONLY be used with CVW certified Laptop Data Cards and other devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). On My Browse Data Plans with a monthly megabyte (MB) or gigabyte (GB) allowance, once you exceed your monthly allowance you will be automatically charged for overage as specified in the applicable rate plan information (generally per Kb for any data used or a fee for additional MB allowances to be used during the month). All data allowances must be used in the billing period in which the allowance is provided. We may, at our discretion, suspend your account if we believe your data usage is excessive, unusual or is better suited to another rate plan. If you are on a data plan that does not include a monthly MB/GB allowance and additional data usage rates, you agree that CVW has the right to impose additional charges if you use more than 1 GB in a month; provided that, prior to the imposition of any additional charges, CVW shall provide you with notice and you shall have the right to terminate your Service.
Microsoft Direct Push: Requires Microsoft Exchange 2003 Server with Service Pack 2 or newer and, with respect to each end user, a compatible device operating on a Windows Mobile 5 platform (with Message Security Feature Pack) and an email account enabled with Direct Push. Plans include end user and IT help desk customer support from CVW for Windows Mobile 5 and device side ActiveSync issues. CVW does not sell, supply, install or otherwise support Microsoft software, products or services (including without limitation, Exchange and Direct Push). In the event you cease to be an employee of your company, or if your company ceases to support a compatible Exchange Server, you may migrate to another CVW data plan for which you qualify.
Pooled My Browse Data Plans: Pooled My Browse Data Plans ("Pooled Plans") are available only to customers with a qualified CVW business or government account. To pool together, each Business My Browse Air Card Data Plan in the Pool must subscribe to a Pooled Plan that has the same amount of Included Usage and the same Additional Kilobyte charge ("Similar Pooled Plan"). Every billing cycle, each Business My Browse Air Card Data Plan first uses his or her Included Usage. If a Business My Browse Air Card Data Plan does not use all his or her Included Usage it creates an underage in the amount of unused kilobytes ("Under Usage"). If a Business My Browse Air Card Data Plan uses more than his or her Included Usage it creates an overage with respect to kilobytes of data usage ("Over Usage"). The Pool's Under Usage kilobytes and Over Usage kilobytes are then aggregated respectively and compared. If the aggregate Under Usage kilobytes exceed the aggregate Over Usage kilobytes, then no Business My Browse Air Card Data Plan in the Pool pays Additional Kilobyte charges. If the aggregate Over Usage kilobyte exceeds the aggregate Under Usage kilobytes, then the ratio of Under Usage kilobytes to Over Usage kilobytes is applied to the data usage of each Business My Browse Air Card Data Plan in the Pool with Overage Usage, resulting in a monetary credit against the corresponding Additional Kilobyte charges. For example, if a Pool has 900 Under Usage kilobytes and 1000 Over Usage kilobytes (90%), then each Business My Browse Air Card Data Plan with Over Usage will receive a credit equal to 90% of his or her Additional Kilobyte charges. Business My Browse Air Card Data Plan’s changing price points or migrating to Pooled Plans during a bill cycle may result in one-time prorations or other minor impacts to the credit calculation.
TERMS APPLICABLE TO SERVICES (applies to all customers)
Optional Wireless Handset Protection: Customers have 30 days from the date of activation or upgrade to enroll and device must be damage free. Handset Protection is available at participating CVW retail locations. Key terms include: Premium: $5.95/month refundable Deductible: Feature Phone deductible $50 per claim and Smartphone deductible $125 per claim. Limits: 2 claims per 12 months, maximum replacement value of $1000/ per claim. Replacements may be refurbished or of a different model. Cancel at any time for a prorated refund of the monthly charge.
Additional Messaging and Data Charges
Additional Messaging and Data Charges: Pay-Per-Use Charges (overage or non-plan pricing): Text/Instant/Picture/Video Messaging $0.30 per message; Web browsing $3.99 per MB.
Changes to the privacy policy, acceptable usage policy and terms and conditions: Privacy Policy, Acceptable Usage Policy and Terms and Conditions may be changed from time to time. CVW will post the most current version at www.cvalley.net .