Frequently Asked Questions

How do I change my Start (Home) Page?

The page that is first displayed when you start Internet Explorer is called your Start, or Home, page. You can have any web page as your Start page. To change what page is first displayed, open Internet Explorer. Go to the page that you want to be your Start page. Then click on the View menu option. Choose Options from that menu (called Internet Options in IE 4.x). On the General tab, you should see a section for your Start or Home page. Click the button labeled Use Current to set your Start page to the page that is currently displayed in your browser. Click the OK button and your Start (Home) page is now set. When Internet Explorer starts, it will go to this page, and you can hit the Home button to get to it at any time.

Why can't I open an Internet Site?

There are many different reasons that you may not be able to open an Internet Site. The first thing to check is to make sure that you have typed the address of the site correctly. A misspelled word, too many forward slashes, a missing period, any of these mistakes can cause you to not get to the site you are looking for. If you think you have the address correct, then try pulling up a different web page to make sure you are still connected. Try pulling up www.cvalley.net . If this page comes up, then you know that your computer is connected and working and the problem is
most likely on the other end. The server for that site may be unavailable for some reason, or the site no longer exists. If you are not able to pull up any web site, you need to verify that your DNS settings are correct.

What is a cookie?

A cookie (on the Internet) is a small piece of text that a web site is asking permission to place on your hard drive. If you agree, then your browser allows the web site to place this file on your system. Its purpose is to let the web site know that you have been to their site before. It is a way
for them to track repeat visitors and to gather information about what you look at on their site. This allows web sites to better focus their online content to provide you with the information that you are most interested in. Cookies do not hold any personal information about you, unless you supply that information to the web site during your visit.

Why doesn't my Connect To screen come up automatically when I click on my Internet icon?

Most likely, you do not have Internet Explorer setup to establish your Dial-Up Networking connection. To fix this, click on your Start button, then choose Control Panel. Double click on the Internet icon. Click on the Connection tab in the window that opens. Put a check mark next to "Connect to the Internet as needed". From the drop down box, choose CVIS or CValley for your connection. Click on the OK button. This makes the Connect To screen for your connection pop up when you double click your Internet Icon on your desktop.

What is FTP?

FTP stands for File Transfer Protocol. An FTP program is used to transfer files from one computer to another across the Internet. The most common use for an FTP program is to transfer your web page files from your computer to the web server where your pages are stored for others to see.

How do I use my additional E-mail account with CVIS?

The additional E-mail accounts with CVIS are E-mail only. They are not dial-up accounts. You cannot use your additional E-mail account username and password to get connected to CVIS. You must use the username and password originally assigned to you for your connection to CVIS and the Internet. Once you are connected, then you may start your E-mail program and use your additional E-mail username and password to check for E-mail in that account.

Microsoft Internet Mail is the program that is installed from the CVIS CD or with Microsoft Internet Explorer 3.02 by default. Internet Mail is both a Windows 3.X and Windows 95/NT program. This program cannot store information for more than one E-mail account at a time. In order to check
your additional E-mail accounts with this program, you need to follow these instructions each time you wish to check your mail.

1.Start Internet Mail. 2.Click on the Mail menu and choose Options. 3.Click on the tab labeled Server. 4.Change your name, E-mail address, account name and password to match the E-mail account you wish to check. 5.Click on the OK button. 6.Now you can click on the Send and Receive button to check for new mail in that account.

Microsoft Outlook Express is a new program from Microsoft that comes with Internet Explorer 4.0 or can be downloaded from Microsoft's web site. This program can be set up to check for multiple E-mail accounts without having to change the information each time that you wish to check for E-mail. Below are the instructions for setting up multiple E-mail accounts in Outlook Express.

1.Start Outlook Express. 2.Click on the Tools menu and choose Accounts... 3.Make sure you are on the tab labeled Mail and click the add button and choose Mail. 4.Follow the on-screen instructions for setting up the new E-mail account. 5.Click on the Close button once this account has been created. 6.To check for E-mail with this account, click on the Tools menu and choose Send and Receive and the the account that you want to check.

NOTES: If you are running Windows 3.X and you don't want to change your information each time, you might want to look into installing a second E-mail program for your additional account. On the CVIS CD is an E-mail program named Eudora that you may install and use if you like. Check the CD for installation instructions. For help using Eudora, please use the Help menu in the program. There is also a Windows 95 version of Eudora on the CD if you wish to use it in Windows 95.